Shipping policy
Last updated: August 25, 2026
Thank you for visiting and shopping at HealthPetShop. The following information sets out the terms of our shipping policy for orders placed on our website.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout based on your location and the weight of your items. We currently offer the following delivery options:
- United States (Domestic): 3-7 business days after processing.
- International (Rest of World): Delivery time varies by destination and generally takes 7-21 business days.
Please note these are estimated delivery times and may vary due to carrier delays, weather conditions, customs processing, or other factors outside our control.
Free Shipping (if applicable)
We may offer free standard shipping on qualifying orders. Any free-shipping threshold will be clearly indicated at checkout and in promotional communications.
Shipping Confirmation & Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery.
P.O. Boxes & APO/FPO Addresses
For domestic orders within the United States, we ship to P.O. boxes and APO/FPO addresses.
Customs, Duties & Taxes
For international orders, the recipient may be responsible for customs duties, taxes, and other fees imposed by the destination country. These charges are not included in the price of the items or the shipping cost and are the responsibility of the customer.
Delayed or Lost Packages
If your order is delayed or appears to be lost in transit, please contact us using the details below and we will do our best to resolve the issue quickly.
Contact Us
If you have any questions about this shipping policy, please reach out to us at seo@healthpetshop.online, by phone at +1 559-316-8082, or visit us at Chula Vista CA.