Refund policy
Last updated: August 25, 2026
We want you to be completely satisfied with your purchase at HealthPetShop. If you are not happy with an order, please review our return and refund policy below. We partner with US-based suppliers and manufacturers, so the terms may vary slightly by product.
Return Window
Most products may be returned within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
How to Initiate a Return (RMA Required)
All returns require a Return Merchandise Authorization (RMA) number. To start the process, please contact us at seo@healthpetshop.online or by phone at +1 559-316-8082 with your order number and the reason for the return. We will issue an RMA number and provide return instructions. Items returned without an RMA number may not be accepted.
Non-Returnable Items
- Consumables and health products that have been opened or used, including supplements, chews, treats, food, and wellness items — for safety and hygiene reasons.
- Items returned more than 30 days after delivery.
- Items that are damaged due to misuse, improper handling, or lack of care after delivery.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or contains the wrong item, please contact us as soon as possible — ideally within 7 days of delivery — with your order number and photos of the issue. We will work with the supplier to arrange a replacement or a refund. For lost shipments, we will file a claim with the carrier and either refund you or reship your order.
Restocking Fee
Returns that are not due to a defect, error, or damage on our side may be subject to a restocking fee of up to 15% to cover associated processing costs, in line with our suppliers' policies.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be issued to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or card issuer to post the refund.
Warranties
HealthPetShop does not provide manufacturer warranties directly. Any available warranties are offered by the product's manufacturer or supplier. For warranty-related inquiries, please contact us and we will assist you in reaching the appropriate manufacturer or supplier.
International Orders
For orders shipped outside the United States, any applicable import duties, taxes, or customs fees are the responsibility of the customer and are not refundable.
Contact Us
If you have any questions about this return policy, please contact us at seo@healthpetshop.online, by phone at +1 559-316-8082, or visit us at Chula Vista CA.